At Cosmo Casino, we are committed to providing a safe and responsible gaming environment. We understand that gambling should be an enjoyable and entertaining experience, and we take measures to prevent problem gambling and promote responsible gaming practices.
1. Our Commitment to Responsible Gaming
Cosmo Casino is dedicated to:
- Encouraging responsible gaming behavior.
- Preventing underage gambling.
- Offering support and assistance to players who may develop problematic gambling habits.
- Ensuring compliance with all applicable regulations related to responsible gaming.
2. Identifying Problem Gambling
Signs of problem gambling may include:
- Gambling beyond financial means.
- Neglecting personal or professional responsibilities due to gambling.
- Borrowing money or selling possessions to finance gambling.
- Expressing guilt or remorse after gambling.
If you or someone you know exhibits these signs, it is important to seek help immediately.
3. Self-Exclusion and Time-Outs
We offer the following tools to help manage gambling activity:
- Self-Exclusion: Players can temporarily or permanently self-exclude from our platform.
- Time-Out Periods: Players can take breaks from gambling for a specified period.
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
To activate any of these features, please contact our support team at [email protected].
4. Support and Assistance
If you believe you may have a gambling problem, we encourage you to seek help from reputable organizations, including:
- Gambling Helpline New Zealand: 0800 654 655
- Problem Gambling Foundation: 0800 664 262
- Gamblers Anonymous: www.gamblersanonymous.org.nz
Our support team is also available 24/7 to assist you in managing your account and accessing self-exclusion features.
5. Underage Gambling Prevention
Cosmo Casino strictly prohibits underage gambling. To ensure compliance, we:
- Verify the age and identity of all new players during registration.
- Conduct additional checks as necessary.
- Close accounts and confiscate winnings from underage players.
6. Setting Limits
To promote responsible gaming, we encourage players to set personal limits on:
- Deposit amounts
- Loss limits
- Session time
These limits can be easily configured within your account settings or by contacting our support team.
7. Maintaining Balance and Awareness
To ensure that gambling remains a positive experience, we recommend:
- Playing for entertainment, not as a way to make money.
- Setting time and budget limits before you start playing.
- Taking regular breaks during gaming sessions.
- Being aware of your spending and avoiding chasing losses.
8. Responsible Gaming Support
Our team is trained to support responsible gaming and assist players who seek help. If you have questions or need assistance, please contact us at [email protected].
9. Policy Updates
Cosmo Casino reserves the right to update this Responsible Gaming Policy as needed to comply with legal obligations and best practices. The most current version will always be available on our website.
10. Contact Us
For questions or support related to responsible gaming, please reach out to our customer support team at [email protected].
